Refund Policy

1. PREAMBLE

The website idswissbotanicals.com was developed and is operated by
Babylon Sciences SA
Avenue de Lavaux 77,
1009, Pully, Vaud
Swiss
Furthermore, the following general terms and conditions of sale apply exclusively in their version valid at the time of placing the order (hereinafter "GTC"). We do not recognize any deviating conditions on your part. You have the option of saving or printing these general terms and conditions, it being specified that both the saving and the printing of this document are your sole responsibility.
We reserve the right to supplement, modify or cancel the T&Cs at any time.

2. REPLACEMENT/REFUND POLICY

Our returns/replacement policy can be viewed here and forms an integral part of these terms and conditions.

2.1 BREAK

Transport damage must be reported no later than 48 hours after receipt of the goods, after which the request for free replacement will expire.

2.2 NON-RECEPTION

In the event of non-receipt of the goods, we will send you a replacement product provided that you have explicitly informed us of this in writing. You have one month to report non-receipt of your order.

2.3 REIMBURSEMENT

To be eligible for a refund, we must receive your returned product within 30 calendar days of your purchase. The product must be in the same condition that you received it. If your returned product is received after 30 calendar days, you will not be eligible for a refund.
After receiving your item, our team will review and process it for a refund. The money will be refunded to the original payment method you used when purchasing, unless otherwise requested.

3. FORCE MAJEURE

We will not have failed in our contractual obligations to the extent that performance is hindered, delayed or prevented by an act of God or force majeure. Any act or circumstance that is irresistible, external to Babylon Sciences SA, unforeseeable, inevitable, independent of our will and which cannot be controlled by the latter, despite all reasonable efforts, will be considered an act of God or force majeure.
In the event of force majeure, we will inform you within 5 days of the date on which we become aware of it. The two parties will then come together, within 10 days, unless this is impossible due to force majeure, to examine the impact of the event and agree on the terms of the agreement.

4. ORIGINAL TEXT

The general conditions are written in French. In the event of a contradiction, the French version shall prevail.
If you have any questions or comments, please do not hesitate to contact us.
Email: hello@idswissbotanicals.com
Tel: +41 21 588 1717
(Monday to Friday: 9 a.m. to 6 p.m.).